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Абонентское обслуживание компьютеров. Эффективность, преимущества, выгоды.

19 Августа 2011

Для обслуживания компьютерной техники и программного обеспечения компании вынуждены привлекать высокопрофессиональных специалистов и даже создавать целые IT отделы. Это ведет к увеличению штата организации и дополнительным расходам. В последнее время многие компании стали пользоваться услугами сторонних организаций по обслуживанию компьютеров и сетевой инфраструктуры.

На абонентское обслуживание компьютеров может быть передана часть работ (например, обслуживание корпоративной сети, настройка сервера) или обслуживание всей компьютерной инфраструктуры предприятия в полном объеме.

Преимущества абонентского обслуживания компьютеров. Экономия средств.

Содержание специалиста по информационным технологиям высокого класса обходится довольно дорого. Помимо заработной платы и отчислений в бюджет и внебюджетные фонды, работнику необходимо выделить и оборудовать рабочее место, оплачивать отпуск и регулярное обучение (информационные технологии очень быстро развиваются, и без постоянного повышения квалификации специалист быстро потеряет профпригодность).

Кроме того, на время отпуска или периода нетрудоспособности работнику нужна замена, что ведет к необходимости в создании нескольких штатных единиц для обслуживания компьютеров предприятия.

При абонентском обслуживании заказчик оплачивает только сумму, предусмотренную договором об обслуживании, которая, как правило, значительно ниже расходов на содержание штатного специалиста.

Качество обслуживания


Штатный IT сотрудник сталкивается с непредвиденными ситуациями нечасто, соответственно опыта по оперативному их решению у него недостаточно. Аутсорсинговым компаниям постоянно приходится решать сложные задачи, возникающие при эксплуатации информационных систем. Сотрудники аутсорсинговых компаний, специализирующихся на предоставлении услуг в IT-сфере, регулярно повышают свою квалификацию, участвуют в различных семинарах и всегда в курсе самых последних разработок в области информационных технологий. Поэтому качество работ при обслуживании компьютеров на условиях IT аутсорсинга, как правило, выше.

Эффективность управления


У владельца бизнеса, использующего абонентское обслуживание, нет необходимости тратить силы и время на управление IT персоналом. Эти проблемы берет на себя аутсорсинговая компания. Управляющий персонал может больше внимания уделять основному направлению деятельности предприятия.

Актуальность используемых информационных технологий


Штатный персонал компании не всегда в курсе последних достижений в области информационных технологий. Кроме того, заинтересованность в обновлении существующей сетевой инфраструктуры для штатного персонала зачастую отсутствует. Внедрение современных информационных технологий требует от сотрудников дополнительных умственных и физических усилий при фиксированном уровне оплаты. Таким образом, принятие решения о целесообразности использования новых IT разработок на основе мнения штатного персонала может быть необъективным.

Аутсорсинговая компания в силу специфики своей деятельности всегда в курсе существующих разработок и их характеристик. Поэтому абонентское обслуживание компьютеров предполагает использование самых передовых и эффективных технологий для обработки информации.

Сроки выполнения работ

В ходе деятельности компании могут возникнуть задачи, для решения которых усилий собственного персонала предприятия будет недостаточно. Держать большой штат IT специалистов в ожидании подобных ситуаций экономически нецелесообразно. В этом случае абонентское обслуживание компьютеров является прекрасным решением. Аутсорсинговая компания сможет выделить достаточное количество своих сотрудников для проведения масштабных работ по созданию или модернизации информационной инфраструктуры в сжатые сроки. А при возникновении неполадок с оборудованием или программным обеспечением - для оперативного восстановления работоспособности системы.

В странах Западной Европы предприятия тратят на абонентское обслуживание компьютеров не менее половины всего бюджета отведенного на информационные технологии. По прогнозам аналитиков спрос на услуги абонентского обслуживания компьютерной техники в ближайшие годы будет неуклонно расти и в нашей стране. Это обусловлено модернизацией российских предприятий и широким распространением информационных технологий, а также высокой экономической целесообразностью IT аутсорсинга.

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